How to find a guest and mark them as returning
In My guests, quickly find a saved profile, check its status and select a returning guest when creating a booking.
Searching the database
- Open My guests.
- Search by surname, first name, phone or passport details.
- If needed, change the filter: All, With stays, Returning or Blacklist.
- Select a guest row to open their profile.
How to mark a returning guest
- Open the guest profile in My guests or find the guest in a booking form.
- Enable Returning guest. In the booking form, use the star beside the phone number.
- Save changes.
- Next time you create a booking, open the guest selector: returning guests appear first, and search finds them by name or phone.
All help articles
- How to create a booking in the calendar
- How to use the calendar
- Booking details: viewing and editing
- How to assign a housekeeper to a booking
- Booking price, security deposit and balance
- How to move a booking to another property
- Mobile calendar and property extras
- How to add a hotel and units
- How to add an apartment or cottage
- Property profile: photos, access and cleaning

