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Help/My guests

How to find a guest and mark them as returning

3 min read · Updated 4 August 2026

In My guests, quickly find a saved profile, check its status and select a returning guest when creating a booking.

Searching the database

  1. Open My guests.
  2. Search by surname, first name, phone or passport details.
  3. If needed, change the filter: All, With stays, Returning or Blacklist.
  4. Select a guest row to open their profile.

How to mark a returning guest

  1. Open the guest profile in My guests or find the guest in a booking form.
  2. Enable Returning guest. In the booking form, use the star beside the phone number.
  3. Save changes.
  4. Next time you create a booking, open the guest selector: returning guests appear first, and search finds them by name or phone.
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