Guest profile and stay history
A guest profile stores contacts, documents, notes and linked stays. Create it in advance or fill it in while booking.
How to add or edit a guest
- Open My guests and select Add guest, or open an existing profile.
- Enter the phone number and full name.
- If needed, add email, a second phone, passport series and number, and registered address.
- Use Guest note to save preferences and important communication details.
- Select Returning guest or Blacklist if applicable.
- Select Add guest or Save changes.
Where to see history
Open a saved profile. Stay history shows linked bookings: property, unit, stay dates and amount. A new profile has no history yet.
History from the calendar
When selecting a guest in the booking form, history opens beneath their contacts. Review previous stays without leaving the calendar.
All help articles
- How to create a booking in the calendar
- How to use the calendar
- Booking details: viewing and editing
- How to assign a housekeeper to a booking
- Booking price, security deposit and balance
- How to move a booking to another property
- Mobile calendar and property extras
- How to add a hotel and units
- How to add an apartment or cottage
- Property profile: photos, access and cleaning