Internal guest ratings
Internal ratings record observations after check-out and share them with the team. They are not published and do not automatically blacklist a guest.
Enable guest ratings
- Open Settings → Guest ratings.
- Enable Internal guest ratings.
- Check permissions for staff allowed to view and submit ratings.
Post-stay report
- After cleaning, the housekeeper can rate cleanliness from 1 to 5 or leave it unrated.
- The report can record property condition: minor or major damage, missing items, belongings left behind and other situations.
- Cleaning issues are recorded separately: rubbish, dishes, stains, signs of smoking, moved furniture, damage and additional cleaning.
- Add an explanation for low ratings or problems so the team understands the context.
Where to see the result
After actual check-out, the rating section becomes available in the booking form and rating history appears in the guest profile. The owner and administrators with the relevant permission can view and edit ratings.
All help articles
- How to create a booking in the calendar
- How to use the calendar
- Booking details: viewing and editing
- How to assign a housekeeper to a booking
- Booking price, security deposit and balance
- How to move a booking to another property
- Mobile calendar and property extras
- How to add a hotel and units
- How to add an apartment or cottage
- Property profile: photos, access and cleaning